Privacy Policy

1. Introduction

JITA CARE (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you visit our website at jitacare.com (“Website”), in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide through our contact and inquiry forms, including:

• Name, email address, and phone number
• Service inquiry details (home services, disability support or aged care), including your selected client arrangement
• Referral information, including your organisation and the referred participant's name and contact
• Feedback, suggestions, or formal complaint details

2.2 Information We Do NOT Collect

• We do not use advertising cookies or measure the contents of inquiry, referral or feedback forms.
• We do not collect health or sensitive personal information beyond what you voluntarily share in inquiry forms.
• We do not collect financial information, government identifiers, or payment data.

2.3 Website Usage and Performance

If enabled, aggregate conversion measurements record contact-link clicks, WhatsApp-link clicks and successfully accepted enquiry submissions, together with the public page path only. They do not include your client arrangement, message, contact details, WhatsApp message or other form contents.

We use Vercel Web Analytics to understand aggregate visits, pages viewed, referral sources, general geographic location and device types. We use Vercel Speed Insights to measure website loading, responsiveness and layout stability. These services do not use cookies to identify visitors for these measurements.

We report only known public page URLs and remove query parameters and URL fragments before sending them. We do not send form contents, names, email addresses or other information entered into our forms as analytics events. Vercel processes these usage and performance measurements; details are available in its Web Analytics privacy documentation and Speed Insights privacy documentation.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your inquiries within 24–48 hours
• Process referrals and connect participants with appropriate support services
• Handle formal complaints or feedback within 5 business days
• Improve our services and inform internal quality standards
• Comply with applicable legal and regulatory obligations

We will not use your information for direct marketing without your explicit prior consent, and we will never sell or trade your personal information to third parties.

4. Data Security & Storage

Your personal information is transmitted securely over encrypted HTTPS (TLS 1.2+) connections. Form submissions are processed via n8n (a secure, GDPR-aligned workflow automation platform) and stored in our internal systems hosted on servers located in Australia.

• Contact inquiries: Retained for 30 days, then deleted unless a care relationship is established.
• Referrals: Retained for 90 days in accordance with care management standards.
• Feedback & complaints: Archived securely for 60 days for quality and regulatory purposes.

Access to stored personal information is restricted to authorised JITA CARE staff only. No third parties have access to the personal information you submit without your explicit consent. Website usage and performance measurements described in section 2.3 are processed by Vercel separately from these form records.

5. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent and opt out of follow-up communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

6. Contact Us: Privacy Inquiries

For any privacy-related questions, access requests, or complaints, please contact our designated privacy officer:

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of significant changes by updating the “Last updated” date at the top of this page. We encourage you to review this page periodically.