Privacy Policy

1. Introduction

JITA CARE (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you visit our website at jitacare.com (“Website”), in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide through our contact and inquiry forms, including:

• Name, email address, and phone number
• Service inquiry details (disability support or aged care)
• Referral information, including your organisation and the referred participant's name and contact
• Feedback, suggestions, or formal complaint details

2.2 Information We Do NOT Collect

• We do not use cookies, tracking pixels, or analytics tools on this website.
• We do not collect health or sensitive personal information beyond what you voluntarily share in inquiry forms.
• We do not collect financial information, government identifiers, or payment data.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your inquiries within 24–48 hours
• Process referrals and connect participants with appropriate support services
• Handle formal complaints or feedback within 5 business days
• Improve our services and inform internal quality standards
• Comply with applicable legal and regulatory obligations

We will not use your information for direct marketing without your explicit prior consent, and we will never sell or trade your personal information to third parties.

4. Data Security & Storage

Your personal information is transmitted securely over encrypted HTTPS (TLS 1.2+) connections. Form submissions are processed via n8n (a secure, GDPR-aligned workflow automation platform) and stored in our internal systems hosted on servers located in Australia.

• Contact inquiries: Retained for 30 days, then deleted unless a care relationship is established.
• Referrals: Retained for 90 days in accordance with care management standards.
• Feedback & complaints: Archived securely for 60 days for quality and regulatory purposes.

Access to stored personal information is restricted to authorised JITA CARE staff only. No third parties have access to your data without your explicit consent.

5. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent and opt out of follow-up communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

6. Contact Us: Privacy Inquiries

For any privacy-related questions, access requests, or complaints, please contact our designated privacy officer:

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of significant changes by updating the “Last updated” date at the top of this page. We encourage you to review this page periodically.